Access
The Practice offers a number of access facilities for its patients:
- Purpose built premises that are fully DDA compliant
- Disabled parking bays close to entrance for Blue Badge holders
- Well illuminated car parking areas
- Low high contrast kerbs
- Planters adjacent to entrance
- Contrasting paths into surgery
- Wide automatic front doors
- Patient Volunteers to assist fellow patients
- Easy access levels at reception desk
- Well lit stairwells and waiting areas
- Portable hearing loop
- Lift with scooter access
- High contrast staircase risers
- Staff offer to escort patients upstairs or to lift
- Wheelchairs located on each floor
- Wide corridors and patient waiting areas suitable for scooters
- Disabled toilets with mobility aids, alarms and changing facilities
- Refuge points on first and second floors
- Call points in corridors by refuge points
- Patients invited into consulting / treatment rooms by clinicians
- Interpreter services available on request
- Staff receive training in how to help deaf patients
- Assistance with E-referral appointment bookings and telephone calls
- Custom and highly personalised approach to individual needs, e.g patients with a hearing losss collected personally from the waiting areas (one cap doesn’t fit all approach)
- Practice and other leaflets available in PDF format on request enabling scaling and on some enabled devices, text to speech
- Lift Access to floors 1 and 2
- Self-check-in screens available at reception and on floors 1 and 2.
Please remember, our staff are always on hand to help, so please ask if you need assistance.
