The Practice offers a number of access facilities for its patients:

  • Purpose built premises that are fully DDA compliant
  • Disabled parking bays close to entrance for Blue Badge holders
  • Well illuminated car parking areas
  • Low high contrast kerbs
  • Planters adjacent to entrance
  • Contrasting paths into surgery
  • Wide automatic front doors
  • Patient Volunteers to assist fellow patients
  • Easy access levels at reception desk
  • Well lit stairwells and waiting areas
  • Portable hearing loop
  • Lift with scooter access
  • High contrast staircase risers
  • Staff offer to escort patients upstairs or to lift
  • Wheelchairs located on each floor
  • Wide corridors and patient waiting areas suitable for scooters
  • Disabled toilets with mobility aids, alarms and changing facilities
  • Refuge points on first and second floors
  • Call points in corridors by refuge points
  • Patients invited into consulting / treatment rooms by clinicians
  • Interpreter services available on request
  • Staff receive training in how to help deaf patients
  • Assistance with E-referral appointment bookings and telephone calls
  • Custom and highly personalised approach to individual needs, e.g patients with a hearing losss collected personally from the waiting areas (one cap doesn’t fit all approach)
  • Practice and other leaflets available in PDF format on request enabling scaling and on some enabled devices, text to speech
  • Lift Access to floors 1 and 2
  • Self-check-in screens available at reception and on floors 1 and 2.

Please remember, our staff are always on hand to help, so please ask if you need assistance.