Patient Participation Group

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Our PPG consists of a group of patients who take part in surveys, give us valuable feedback on our services and changes within the wider NHS. We communicate mainly via email and also meet at the practice for face to face meetings. We work together to discuss issues and how we can improve services for our patients. Should you be interested in joining this group, please complete the online form. We currently have 16 members of this virtual group. New patient requests to join the group are discussed and approved with current PPG members. This virtual group was set up over a year ago and we thank all PPG members past and present for their time and feedback.

Communication with our patient participation group

We communicate principally through email and our website, and collect views via surveys. We also make provision for those who cannot interact in this way to give us their views in person when they come into the surgery or complete a paper survey. Should you wish to contact our PPG please email wokmed.ppg@nhs.net, please be aware that this email address is monitored every few weeks so must not be used for urgent matters.

Notes from the PPG meetings

The Patient Participation Group communicate mainly via email and help at our flu clinics to help inform and educate patients about the different services we offer and changes we are making as a practice. The group meet at the surgery every year to discuss ways of supporting the Practice and Patients. Here are the notes from the meetings held so far at the surgery;

Notes coming soon…

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