Dear Patients,

We experienced a power failure this morning at the surgery and have worked with the Electricity company to get this fixed as soon as possible.

This meant that we had to use emergency mobile phones to answer the incoming telephone calls as the telephone system was affected. It took longer than usual to access the telephones and the clinical system was also unavailable to us so we could not access medical records etc.

We apologise for any delay in answering you call or if we asked you to call us back later when we could access your medical records.

Update

The power has now been restored and we are working through clearing the backlog.

Thank you all for your patience while we rectified this this morning.

Best wishes

Wokingham Medical Centre