Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Do you know our Surgery is now part of Primary Care Network (PCN)?
- New
23/08/2019
We've teamed up with our neighbouring surgeries and will be working together to improve our health and social care services and providing more of them closer to your home. This means that, over time, you may have easier access to things like a Read more
Pharmacy Opening Hours: August Bank Holiday 2019
- New
12/08/2019
For details on opening hours for you local pharmacy, please follow the link below: Pharmacy Opening Hours: August Bank Holiday 2019 Read more
Be Tick Aware
- New
08/08/2019
Be Tick Aware Read more
NHS Health Check
18/07/2019
Notice to Patients
17/07/2019
Our Sit & Wait Clinic is being replaced by a NEW "Book on the day" Acute Care Clinic
20/03/2019
Dr O'Sullivan is Leaving!
14/03/2019
Hay Fever
08/03/2019
Stay Well This Winter
06/12/2018
New Vacancies Available
28/11/2018
Patient Newsletter November 2018
21/11/2018
Extended Access
07/11/2018
Online Video Consultations
08/10/2018
Changes to Berkshire West CCG routine prescribing for over the counter medicines
01/10/2018
CVD Health Checks
01/05/2018
Sit and Wait Clinics
31/01/2017
New Patients
12/01/2016

We are currently CLOSED.

Hay Fever

Latest News

Latest News

Sit and Wait Clinics

New Patients

News

We are currently CLOSED.

Hay Fever

Latest News

Latest News

Sit and Wait Clinics

New Patients

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):