Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Health and Wellbeing Coaching Service
- New
27/07/2021
Embedding more personalised care. Supporting people to live happier and healthier lives. Download leaflet. Read more
The NHS App
- New
21/07/2021
The NHS app is a secure, easy and convenient way for patients to access a range of NHS services. It can be used by any registered patient over the age of 13. Patients can use it to order repeat prescriptions, make appointments, get health advic Read more
Covid Vaccine Bus
- New
16/07/2021
An NHS vaccine bus will be in the Asda Lower Earley car park this weekend, offering first and second doses of the Pfizer vaccine to residents. Opening times: Saturday 17 July, 11am to 4pm Sunday 18 July, 11am to 4pm Monday 19 July, 1pm to Read more
Easing of Restrictions
- New
16/07/2021
Following the relaxing of the COVID-19 restrictions on 19 July, we are continuing to ask all patients to wear face masks or coverings and adhere to the 2m social distancing guidance while visiting the surgery. Read more
General Practice Data for Planning and Research (GPDPR) - NHS Digital
- New
14/07/2021
The collection of GP Data for Planning and Research in England has been deferred from 1 July to 1 September 2021. More information about how your data is being used by NHS Digital and how to opt out is available below: General Practice Data for Read more
NHS Digital and Your Data
23/06/2021
Participants with Intellectual Disability Wanted For Research
22/06/2021
Surge Vaccinations now open to anyone aged 18 to 24 in Wokingham Borough
16/06/2021
Social Prescribing
15/06/2021
Learning Disability Updates
07/06/2021
Carers Week 2021
07/06/2021
Changes to Covid Clinics in June
20/05/2021
Recovery In Mind
19/05/2021
Covid-19 Vaccine Second Dose
06/05/2021
Notice to Patients
06/04/2021
How to find your NHS number
28/01/2021
Covid vaccination clarification
22/01/2021
Covid-19 Vaccination Update – 21st January 2021
21/01/2021
Berkshire West CCG Newsletter - December 2020
07/01/2021
COVID-19 Vaccinations
- New
04/01/2021
The Partners of Wokingham Medical Centre are pleased to announce that we have received notification from NHS England that we will receive our Covid-19 vaccine supply later this week. We will be vaccinating patients over the course of the weekend of t Read more
Covid-19 Vaccine
21/12/2020
Newsletter for Patient Participation Groups - December 2020
21/12/2020
How to access your GP practice
07/12/2020
Phone Delays
30/11/2020
Free flu jabs for people aged 50-64
23/11/2020
Patient Notice
12/11/2020
Named GP Updates
13/10/2020
Flu Line Update
24/09/2020
Dr Ali
27/08/2020
Patient Notice
06/08/2020
Face Mask Exemption Poster
27/07/2020
National helpline for patients on insulin
26/06/2020
Antibody Testing - Update
11/06/2020
Dr Helen Leach has joined the practice
20/05/2020
COVID-19 Supplementary Privacy Notice
06/05/2020
COVID-19 and your information – Updated on 8th April 2020
29/04/2020
COVID-19 – Update 17 April 2020
17/04/2020
Patient Video
17/04/2020
Coronavirus Advice and Guidance: Self Isolation Form
24/03/2020
Useful Links for Patient Information on Coronavirus
24/03/2020
Coronavirus: What happens if someone in your family gets sick?
24/03/2020
Urgent message re. Covid-19 (coronavirus): change to appointments & advice Change to appointments
13/03/2020
Coronavirus (Covid-19)
09/03/2020
Telephone Queuing System - Update
26/02/2020
Information for patient regarding Wuhan Novel Coronavirus
21/02/2020
Statement on CQC Report
11/12/2019
Patient Newsletter Summer 2019
17/09/2019
Dr Kathy Hadfield's Retirement
03/09/2019
Do you know our Surgery is now part of Primary Care Network (PCN)?
23/08/2019
Pharmacy Opening Hours: August Bank Holiday 2019
12/08/2019
Be Tick Aware
08/08/2019
NHS Health Check
18/07/2019
Notice to Patients
17/07/2019
Our Sit & Wait Clinic is being replaced by a NEW "Book on the day" Acute Care Clinic
20/03/2019
Dr O'Sullivan is Leaving!
14/03/2019
Stay Well This Winter
06/12/2018
New Vacancies Available
28/11/2018
Patient Newsletter November 2018
21/11/2018
Extended Access
07/11/2018
Online Video Consultations
08/10/2018
Changes to Berkshire West CCG routine prescribing for over the counter medicines
01/10/2018
CVD Health Checks
01/05/2018
New Patients
12/01/2016

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Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):