Questions and Answers

Can I choose to see a particular Doctor?

Yes, you will be registered with the practice, and you will be allocated a named GP for continuity of care but you can choose to see a different doctor if you wish. Waiting times for your preferred doctor may vary due to annual leave etc.

Should you have an urgent medical need you will be added to the the next available doctors urgent telephone consultation list.

How do I change from one Doctor to another?

You can make a request in writing to change your named GP from one to another, preferably including a reason. Please write to our Patient Services Manager.

How do I find out what holiday vaccinations I need?

For information on this please visit our Travel section.

How long does a referral take?

This can depend on the specialty to which you are being referred. Please see our referrals section to track your referral. Unfortunately, hospital waiting times are beyond our control.

Where can I park?

We have on-site parking for permit holders and blue badge holders only. There is limited on street parking on many roads surrounding the medical practice and there are several council car parks nearby.

How do I request a Repeat Prescription?

Please visit our Prescriptions section.

What is an E-Referral?

If you have been referred to a specialist by your GP you will be sent information on E-Referral.

E-Referral (used to be known as Choose and Book) is a service that lets you choose your hospital or clinic and book your first appointment.

Can I see my medical record?

Under the Data Protection Act 1998, you have a legal right to apply for access to health information held about you.

Requests should be made in writing to your GP, (you may have to pay a fee for this service).

Your GP can refuse your request if, for example, they believe that releasing the information may cause serious harm to your physical or mental health or that of another person.

How do I get a sick certificate?

Please visit our Sick Notes section.

Why do I have to pay for some services?

NHS services are provided free at the point of use, however some services we provide are outside the scope of the NHS and hence we provide these on a private basis.

Examples of these are some travel vaccines (e.g. yellow fever, rabies), specialist medicals (e.g. HGV, diving) and medical reports for insurance purposes.